OSL Support

We understand that part of providing a solution is providing ongoing support that comes with it. Just as you build relationships with your clients we must build relationships with ours.

HELP YOURSELF

  • Use the online help – Click on the Help button
  • Use the online workbooks – In the Library
  • Make sure you read the latest OSL News

E-MAIL

Support emails receive priority attention as your email is automatically logged in our internal support system and assigned to the appropriate person.
When requesting support make sure you enter the Listing ID or Sales ID
All current users are entitled to e-mail support, if you need to contact us please send an e-mail to support.

PHONE

Please do not be disappointed if we are unable to take your call. The Help desk staff give priority to email support.
OSL Office users can contact our help desk
Australian users - 1800 11 55 15
New Zealand users - 09 580 3001

REMOTE ASSISTANCE

OSL has two methods to offer users instant support in real time.

Shadow - For online software, it is possible for a support member to view your connected session (view OSL applications only) to see what exactly the help required maybe and provide assistance.

VNC – We offer a virtual network connection which allows you to connect to your machine to one of our support team member and work with you one on one at your computer.

Both remote support methods may also be used in educational contexts, for example to allow you to view your computer screen while it is being manipulated by the instructor. Which method to use will be determined by the support team member depending on the situation.

TRAINING

To request a training session, please fill in the Training Request Form .

PROGRAM CHANGE REQUEST

If you have any suggestions for program enhancements then please do not hesitate to email the support desk.


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